Davlan Roof Tiling and Repairs (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Phone number

• Email address

• Residential or property address

• Details related to roofing enquiries, inspections, quotes, or repairs

We may also collect non-personal information such as website usage data to help improve our services.

2. How We Collect Information

We collect information when you:

• Contact us via phone, email, or website enquiry forms

• Request a quote or roofing service

• Communicate with us regarding ongoing or completed work

3. How We Use Your Information

Your information may be used to:

• Respond to enquiries and provide quotes

• Deliver roofing repair and tiling services

• Communicate about appointments, services, or updates

• Improve our services and customer experience

• Meet legal or regulatory obligations

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information only when:

• Required by law

• Necessary to provide services (e.g. suppliers or contractors involved in your roofing work)

• You have given consent

All third parties we deal with are required to handle your information securely and lawfully.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete. Requests can be made using the contact details below.

7. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve functionality and user experience. These tools do not identify you personally.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.